Returns & Refunds — Holiday Aura

Returns & Refunds

We want every order to arrive exactly as you imagined. If something isn’t right, our returns process is simple, transparent, and built around you — whether you’re shopping from within the United States or anywhere in the world.

We accept returns within 30 days of the delivery date for all orders shipped within the United States, and within 45 days for international orders to allow for longer transit times. The return window begins on the day your tracking shows the parcel as delivered.
To be eligible, items must be:
  • Unused, unworn, and in the same condition you received them
  • In their original packaging with all tags, labels, and accessories intact
  • Accompanied by proof of purchase (order number or receipt)
Certain items cannot be returned for hygiene or safety reasons, including opened beauty products, personalized or custom-made goods, gift cards, and final-sale items. These exclusions are clearly marked on the product page before checkout.
Simply email our support team at orders@holidayaura.shop with your order number and the reason for the return. We’ll respond within 1–2 business days with a prepaid return label (for U.S. orders) or step-by-step return instructions (for international orders). Once your item is received and inspected, your refund will be processed to your original payment method.
  • U.S. orders: We cover return shipping for defective, damaged, or incorrect items. For change-of-mind returns, a flat return fee of $6.95 is deducted from your refund.
  • International orders: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case we’ll reimburse reasonable shipping charges.
Once we receive and inspect your return, refunds are issued within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement. International refunds may take slightly longer due to currency conversion and cross-border banking timelines.
We’re truly sorry if that happens. Please contact us within 7 days of delivery with photos of the item and its packaging. We’ll arrange a replacement or a full refund — including any shipping costs — at no expense to you. This applies to both U.S. and international customers.
Yes. If you’d like a different size, color, or variant, let us know when you initiate your return and we’ll reserve the replacement item for you. Exchanges are subject to stock availability, and any price difference will be charged or refunded accordingly. International exchanges may require an additional shipping fee.
Orders can be cancelled or modified within 2 hours of being placed, as long as they haven’t entered processing. After that window, your order may already be packed or shipped — in which case you’re welcome to return it once it arrives using the standard return process.
Yes — we ship to the United States, Canada, the United Kingdom, Europe, Australia, Asia, Africa, and most other regions worldwide. Shipping timelines and rates are calculated at checkout based on your delivery address. Duties, taxes, and customs fees for international orders are the responsibility of the customer and are not covered by our refund policy.
We comply with all applicable consumer protection laws, including the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, which requires us to ship your order within the timeframe promised or offer you a full refund. International customers are also protected under their local consumer laws where applicable. Nothing in this policy limits your statutory rights.