Frequently Asked Questions — Holiday Aura

Frequently Asked Questions

Have a question about your Holiday Aura order? We’ve compiled the most common questions our customers ask. If you can’t find what you’re looking for, our 24/7 support team is always ready to help.

Ordering & Shipping

Will my order arrive in time for the holidays?

Yes! We ship extremely fast. Orders within the USA arrive in 1–3 business days, and international orders arrive in 3–5 business days. However, during the peak holiday season (November–December), we strongly recommend ordering early to avoid carrier delays. You will receive a tracking link by email the moment your order leaves our warehouse.

Do you ship worldwide, and how much does it cost?

We ship globally! Standard tracked shipping within the USA is a flat rate of $10, and international shipping is a flat rate of $20 for all international orders.

Will I have to pay customs or import duties?

For international orders, any customs fees, taxes, or import duties levied by your local government are the responsibility of the customer. Holiday Aura does not cover these fees.

Is my package shipped discreetly?

Absolutely. Every parcel is packed in plain, unbranded outer packaging with no mention of the specific contents. Only the carrier label is visible. This keeps your gifts a complete surprise and protects your privacy.

Product Quality & Safety

Will I receive a user manual on how to set it up?

Yes! Every order comes with a step-by-step user manual to help you set up and install your Holiday Aura decorations safely and easily. If you need a digital copy or have any questions during setup, just reach out to our support team.

Are your decorations safe to use around children and pets?

Yes. Our decorations are made from high-quality, non-toxic materials. However, because some items may contain small parts or electrical components, we recommend keeping them out of reach of small children and pets and always following the specific safety instructions included with your product.

What if my decoration arrives damaged or broken?

We take great care in packaging, but if your item arrives damaged, please contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund — including shipping costs — at no expense to you.

Are the colors exactly as they appear on your website?

We make every effort to display our decorations as accurately as possible. However, due to different screen settings and monitor calibrations, the actual color may vary slightly from what you see online. Rest assured, our products are crafted to look beautiful in person.

Returns & Refunds

What is your return policy?

We offer a 30-day return window for USA orders and a 45-day return window for international orders, starting from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

Who pays for return shipping?

For USA orders, we cover return shipping for damaged or incorrect items. For change-of-mind returns, a flat fee of $6.95 is deducted from your refund. For international returns, customers are responsible for return shipping costs unless the item arrived damaged.

How long does it take to get my refund?

Once we receive your return and inspect it, your refund will be processed within 3–5 business days. Depending on your bank, it may take an additional 5–10 business days for the funds to appear on your statement.

Customer Support

How do I contact you if I have a problem?

You can email us directly at orders@holidayaura.shop.

How fast will I hear back?

We offer 24/7 support. We typically respond within 24 hours. During the peak holiday season (November–December), our response may take up to 48 hours. We appreciate your patience during these busy times!

Can I cancel or change my order after placing it?

You can cancel or modify your order within 2 hours of placing it, provided it hasn’t entered the processing stage. After that, your order may already be packed or shipped. If it ships, you are welcome to return it once it arrives using our standard return process.