Frequently Asked Questions \u2014 Holiday Aura<\/title>\n<style>\n \/* ============ BASE & SITE COLOR PALETTE ============ *\/\n * { box-sizing: border-box; }\n html { scroll-behavior: smooth; }\n body {\n margin: 0;\n font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n background-color: #f8f5ee;\n color: #3a2f2a;\n line-height: 1.6;\n -webkit-font-smoothing: antialiased;\n }\n\n \/* ============ 1. 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STILL HAVE QUESTIONS BANNER BOX ============ *\/\n .faq-support-banner {\n position: relative;\n padding: 95px 24px;\n width: 100%;\n text-align: center;\n background-color: #5e0d0d;\n background-image: \n radial-gradient(circle at 50% 50%, rgba(232, 196, 106, 0.22) 0%, transparent 70%),\n linear-gradient(180deg, rgba(48, 6, 6, 0.92) 0%, rgba(110, 18, 18, 0.94) 100%),\n url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg stroke='rgba(255, 230, 200, 0.22)' stroke-width='1.2' fill='none'%3E%3Cpath d='M0 0L80 40L160 0L120 90L40 100Z'\/%3E%3Cpath d='M80 40L120 160L40 100'\/%3E%3Cpath d='M0 160L40 100L160 160'\/%3E%3Cpath d='M80 40L0 160'\/%3E%3Cpath d='M160 0L120 160'\/%3E%3C\/g%3E%3Cg fill='rgba(232, 196, 106, 0.65)'%3E%3Ccircle cx='80' cy='40' r='2.5'\/%3E%3Ccircle cx='120' cy='90' r='2.5'\/%3E%3Ccircle cx='40' cy='100' r='2.5'\/%3E%3Ccircle cx='0' cy='0' r='2'\/%3E%3Ccircle cx='160' cy='0' r='2'\/%3E%3C\/g%3E%3C\/svg%3E\");\n background-position: center center;\n background-size: cover, cover, 280px 280px;\n border-top: 2px solid #c9a227;\n overflow: hidden;\n }\n\n .banner-inner-content {\n max-width: 800px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .banner-heading {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 2.7rem;\n font-weight: 500;\n color: #ffffff !important;\n margin: 0 0 16px 0;\n letter-spacing: -0.3px;\n text-shadow: 0 2px 10px rgba(0, 0, 0, 0.5);\n }\n\n .banner-description {\n font-size: 1.08rem;\n color: #ffffff !important;\n margin: 0 auto 36px auto;\n max-width: 680px;\n line-height: 1.65;\n text-shadow: 0 1px 5px rgba(0, 0, 0, 0.4);\n opacity: 1;\n }\n\n .banner-shop-button {\n display: inline-block;\n font-size: 0.88rem;\n font-weight: 700;\n letter-spacing: 1.5px;\n color: #ffffff;\n background-color: #d93838;\n background-image: linear-gradient(135deg, #e63939 0%, #b31d1d 100%);\n text-decoration: none;\n padding: 16px 46px;\n border-radius: 50px;\n text-transform: uppercase;\n box-shadow: 0 4px 18px rgba(0, 0, 0, 0.35);\n transition: all 0.25s ease;\n border: 1px solid rgba(255, 255, 255, 0.2);\n }\n\n .banner-shop-button:hover {\n background-color: #ffffff;\n background-image: none;\n color: #7a1515;\n box-shadow: 0 0 25px rgba(232, 196, 106, 0.6);\n transform: translateY(-2px);\n }\n\n \/* ============ RESPONSIVE DESIGN ============ *\/\n @media (max-width: 900px) {\n .faq-container {\n flex-direction: column;\n padding: 40px 18px 60px 18px;\n }\n .sidebar-column {\n width: 100%;\n flex: none;\n position: relative;\n top: 0;\n }\n }\n\n @media (max-width: 768px) {\n .faq-header { padding: 70px 22px 55px 22px; }\n .faq-main-title { font-size: 2.2rem; }\n .faq-intro { font-size: 0.98rem; }\n .faq-card { padding: 24px; }\n .section-heading { font-size: 1.55rem; }\n .question-title { font-size: 1rem; }\n .answer-text { font-size: 0.92rem; padding-left: 0; margin-top: 6px; }\n .faq-support-banner { padding: 65px 20px; }\n .banner-heading { font-size: 2rem; }\n .banner-description { font-size: 0.98rem; }\n .banner-shop-button { padding: 14px 38px; font-size: 0.82rem; }\n }\n<\/style>\n<\/head>\n<body>\n\n \n <header class=\"faq-header\">\n <div class=\"faq-header-inner\">\n <h1 class=\"faq-main-title\">Frequently Asked Questions<\/h1>\n <p class=\"faq-intro\">\n Have a question about your Holiday Aura order? We’ve compiled the most common questions our customers ask. If you can’t find what you’re looking for, our 24\/7 support team is always ready to help.\n <\/p>\n <\/div>\n <\/header>\n\n \n <main class=\"faq-container\">\n\n \n <aside class=\"sidebar-column\">\n <div class=\"on-this-page-box\">\n <div class=\"sidebar-title\">On This Page<\/div>\n <ul class=\"sidebar-menu\">\n <li><a href=\"#ordering-shipping\">Ordering & Shipping<\/a><\/li>\n <li><a href=\"#product-quality-safety\">Product Quality & Safety<\/a><\/li>\n <li><a href=\"#returns-refunds\">Returns & Refunds<\/a><\/li>\n <li><a href=\"#customer-support\">Customer Support<\/a><\/li>\n <\/ul>\n <\/div>\n <\/aside>\n\n \n <div class=\"content-column\">\n\n \n <article id=\"ordering-shipping\" class=\"faq-card\">\n <h2 class=\"section-heading\">Ordering & Shipping<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Will my order arrive in time for the holidays?<\/h3>\n <p class=\"answer-text\">\n Yes! We ship extremely fast. Orders within the USA arrive in 1\u20133 business days, and international orders arrive in 3\u20135 business days. However, during the peak holiday season (November\u2013December), we strongly recommend ordering early to avoid carrier delays. You will receive a tracking link by email the moment your order leaves our warehouse.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Do you ship worldwide, and how much does it cost?<\/h3>\n <p class=\"answer-text\">\n We ship globally! Standard tracked shipping within the USA is a flat rate of $10, and international shipping is a flat rate of $20 for all international orders.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Will I have to pay customs or import duties?<\/h3>\n <p class=\"answer-text\">\n For international orders, any customs fees, taxes, or import duties levied by your local government are the responsibility of the customer. Holiday Aura does not cover these fees.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Is my package shipped discreetly?<\/h3>\n <p class=\"answer-text\">\n Absolutely. Every parcel is packed in plain, unbranded outer packaging with no mention of the specific contents. Only the carrier label is visible. This keeps your gifts a complete surprise and protects your privacy.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n \n <article id=\"product-quality-safety\" class=\"faq-card\">\n <h2 class=\"section-heading\">Product Quality & Safety<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Will I receive a user manual on how to set it up?<\/h3>\n <p class=\"answer-text\">\n Yes! Every order comes with a step-by-step user manual to help you set up and install your Holiday Aura decorations safely and easily. If you need a digital copy or have any questions during setup, just reach out to our support team.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Are your decorations safe to use around children and pets?<\/h3>\n <p class=\"answer-text\">\n Yes. Our decorations are made from high-quality, non-toxic materials. However, because some items may contain small parts or electrical components, we recommend keeping them out of reach of small children and pets and always following the specific safety instructions included with your product.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">What if my decoration arrives damaged or broken?<\/h3>\n <p class=\"answer-text\">\n We take great care in packaging, but if your item arrives damaged, please contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund \u2014 including shipping costs \u2014 at no expense to you.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Are the colors exactly as they appear on your website?<\/h3>\n <p class=\"answer-text\">\n We make every effort to display our decorations as accurately as possible. However, due to different screen settings and monitor calibrations, the actual color may vary slightly from what you see online. Rest assured, our products are crafted to look beautiful in person.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n \n <article id=\"returns-refunds\" class=\"faq-card\">\n <h2 class=\"section-heading\">Returns & Refunds<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">What is your return policy?<\/h3>\n <p class=\"answer-text\">\n We offer a 30-day return window for USA orders and a 45-day return window for international orders, starting from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Who pays for return shipping?<\/h3>\n <p class=\"answer-text\">\n For USA orders, we cover return shipping for damaged or incorrect items. For change-of-mind returns, a flat fee of $6.95 is deducted from your refund. For international returns, customers are responsible for return shipping costs unless the item arrived damaged.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">How long does it take to get my refund?<\/h3>\n <p class=\"answer-text\">\n Once we receive your return and inspect it, your refund will be processed within 3\u20135 business days. Depending on your bank, it may take an additional 5\u201310 business days for the funds to appear on your statement.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n \n <article id=\"customer-support\" class=\"faq-card\">\n <h2 class=\"section-heading\">Customer Support<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">How do I contact you if I have a problem?<\/h3>\n <p class=\"answer-text\">\n You can email us directly at <a href=\"mailto:orders@holidayaura.shop\">orders@holidayaura.shop<\/a>.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">How fast will I hear back?<\/h3>\n <p class=\"answer-text\">\n We offer 24\/7 support. We typically respond within 24 hours. During the peak holiday season (November\u2013December), our response may take up to 48 hours. We appreciate your patience during these busy times!\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Can I cancel or change my order after placing it?<\/h3>\n <p class=\"answer-text\">\n You can cancel or modify your order within 2 hours of placing it, provided it hasn’t entered the processing stage. After that, your order may already be packed or shipped. If it ships, you are welcome to return it once it arrives using our standard return process.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n <\/div>\n <\/main>\n\n \n <section class=\"faq-support-banner\">\n <div class=\"banner-inner-content\">\n <h2 class=\"banner-heading\">Still have questions?<\/h2>\n <p class=\"banner-description\">\n Our support team is available 24\/7 to help with order inquiries, product details, or holiday shipping advice.\n <\/p>\n <a href=\"mailto:orders@holidayaura.shop\" class=\"banner-shop-button\">Contact Support<\/a>\n <\/div>\n <\/section>\n\n \n <script>\n document.addEventListener('DOMContentLoaded', function () {\n const links = document.querySelectorAll('.sidebar-menu a');\n const sections = document.querySelectorAll('.faq-card');\n\n function changeActiveNav() {\n let index = sections.length;\n\n while (--index && window.scrollY + 100 < sections[index].offsetTop) {}\n\n links.forEach((link) => link.classList.remove('active'));\n if (links[index]) {\n links[index].classList.add('active');\n }\n }\n\n changeActiveNav();\n window.addEventListener('scroll', changeActiveNav);\n });\n <\/script>\n\n<\/body>\n<\/html>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-75","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>FAQ - 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{"id":75,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2026-10-04T09:44:57","modified_gmt":"2026-10-04T09:44:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/holidayaura.shop\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\n\n\n\n\n\n\n\nFrequently Asked Questions \u2014 Holiday Aura<\/title>\n<style>\n \/* ============ BASE & SITE COLOR PALETTE ============ *\/\n * { box-sizing: border-box; }\n html { scroll-behavior: smooth; }\n body {\n margin: 0;\n font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n background-color: #f8f5ee;\n color: #3a2f2a;\n line-height: 1.6;\n -webkit-font-smoothing: antialiased;\n }\n\n \/* ============ 1. FAQ HERO BOX (GRID MESH BACKGROUND) ============ *\/\n .faq-header {\n position: relative;\n padding: 95px 24px 85px 24px;\n text-align: center;\n background-color: #7a1515;\n background-image: \n radial-gradient(circle at 50% 40%, rgba(232, 196, 106, 0.28) 0%, transparent 70%),\n linear-gradient(135deg, rgba(145, 28, 28, 0.92) 0%, rgba(65, 8, 8, 0.96) 100%),\n url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg stroke='rgba(255, 230, 200, 0.22)' stroke-width='1.2' fill='none'%3E%3Cpath d='M0 0L80 40L160 0L120 90L40 100Z'\/%3E%3Cpath d='M80 40L120 160L40 100'\/%3E%3Cpath d='M0 160L40 100L160 160'\/%3E%3Cpath d='M80 40L0 160'\/%3E%3Cpath d='M160 0L120 160'\/%3E%3C\/g%3E%3Cg fill='rgba(232, 196, 106, 0.65)'%3E%3Ccircle cx='80' cy='40' r='2.5'\/%3E%3Ccircle cx='120' cy='90' r='2.5'\/%3E%3Ccircle cx='40' cy='100' r='2.5'\/%3E%3Ccircle cx='0' cy='0' r='2'\/%3E%3Ccircle cx='160' cy='0' r='2'\/%3E%3C\/g%3E%3C\/svg%3E\");\n background-position: center center;\n background-size: cover, cover, 280px 280px;\n border-bottom: 2px solid #c9a227;\n overflow: hidden;\n }\n\n .faq-header-inner {\n max-width: 820px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .faq-main-title {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 3.2rem;\n font-weight: 500;\n letter-spacing: -0.5px;\n color: #ffffff !important;\n margin: 0 0 18px 0;\n text-shadow: 0 3px 12px rgba(0, 0, 0, 0.5);\n }\n\n .faq-intro {\n font-size: 1.05rem;\n line-height: 1.65;\n color: #ffffff !important;\n margin: 0 auto;\n max-width: 700px;\n text-shadow: 0 1px 5px rgba(0, 0, 0, 0.4);\n opacity: 1;\n }\n\n \/* ============ 2. TWO-COLUMN LAYOUT WITH STICKY SIDEBAR ============ *\/\n .faq-container {\n max-width: 1200px;\n margin: 0 auto;\n padding: 70px 24px 90px 24px;\n display: flex;\n gap: 40px;\n align-items: flex-start;\n }\n\n \/* LEFT SIDEBAR *\/\n .sidebar-column {\n flex: 0 0 280px;\n position: sticky;\n top: 40px;\n }\n\n .on-this-page-box {\n background: linear-gradient(145deg, #300606 0%, #1a0303 100%);\n border: 1px solid #c9a227;\n border-radius: 14px;\n padding: 28px 24px;\n box-shadow: 0 8px 30px rgba(0, 0, 0, 0.25);\n }\n\n .sidebar-title {\n font-size: 0.82rem;\n font-weight: 700;\n letter-spacing: 1.8px;\n text-transform: uppercase;\n color: #e8c46a;\n margin: 0 0 18px 0;\n padding-bottom: 12px;\n border-bottom: 1px solid rgba(232, 196, 106, 0.25);\n }\n\n .sidebar-menu {\n list-style: none;\n padding: 0;\n margin: 0;\n display: flex;\n flex-direction: column;\n gap: 12px;\n }\n\n .sidebar-menu li a {\n color: #ffffff;\n text-decoration: none;\n font-size: 0.95rem;\n line-height: 1.4;\n display: block;\n padding: 6px 10px;\n border-radius: 6px;\n transition: all 0.2s ease;\n }\n\n .sidebar-menu li a:hover,\n .sidebar-menu li a.active {\n background: rgba(201, 162, 39, 0.2);\n color: #e8c46a;\n transform: translateX(4px);\n }\n\n \/* RIGHT MAIN CONTENT *\/\n .content-column {\n flex: 1;\n min-width: 0;\n display: flex;\n flex-direction: column;\n gap: 28px;\n }\n\n .faq-card {\n background-color: #ffffff;\n border: 1px solid #e8e2d5;\n border-radius: 14px;\n padding: 36px;\n box-shadow: 0 4px 18px rgba(0, 0, 0, 0.03);\n scroll-margin-top: 40px;\n transition: border-color 0.25s ease, box-shadow 0.25s ease;\n }\n\n .faq-card:hover {\n border-color: #8a1515;\n box-shadow: 0 6px 22px rgba(138, 21, 21, 0.08);\n }\n\n .section-heading {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 1.85rem;\n color: #7a1515;\n margin: 0 0 24px 0;\n font-weight: 500;\n padding-bottom: 12px;\n border-bottom: 1px solid #e8e2d5;\n }\n\n .qa-group {\n display: flex;\n flex-direction: column;\n gap: 24px;\n }\n\n .qa-item {\n border-bottom: 1px dashed #e8e2d5;\n padding-bottom: 20px;\n }\n\n .qa-item:last-child {\n border-bottom: none;\n padding-bottom: 0;\n }\n\n .question-title {\n font-size: 1.1rem;\n font-weight: 700;\n color: #3a2f2a;\n margin: 0 0 8px 0;\n display: flex;\n align-items: flex-start;\n gap: 10px;\n }\n\n .question-title::before {\n content: \"Q.\";\n color: #7a1515;\n font-family: 'Georgia', serif;\n font-size: 1.2rem;\n font-weight: 700;\n line-height: 1;\n }\n\n .answer-text {\n font-size: 0.98rem;\n line-height: 1.75;\n color: #594b42;\n margin: 0;\n padding-left: 26px;\n }\n\n .answer-text a {\n color: #8a1515;\n text-decoration: none;\n border-bottom: 1px solid rgba(138, 21, 21, 0.35);\n transition: border-color 0.2s ease;\n }\n\n .answer-text a:hover {\n border-color: #8a1515;\n }\n\n \/* ============ 3. STILL HAVE QUESTIONS BANNER BOX ============ *\/\n .faq-support-banner {\n position: relative;\n padding: 95px 24px;\n width: 100%;\n text-align: center;\n background-color: #5e0d0d;\n background-image: \n radial-gradient(circle at 50% 50%, rgba(232, 196, 106, 0.22) 0%, transparent 70%),\n linear-gradient(180deg, rgba(48, 6, 6, 0.92) 0%, rgba(110, 18, 18, 0.94) 100%),\n url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg stroke='rgba(255, 230, 200, 0.22)' stroke-width='1.2' fill='none'%3E%3Cpath d='M0 0L80 40L160 0L120 90L40 100Z'\/%3E%3Cpath d='M80 40L120 160L40 100'\/%3E%3Cpath d='M0 160L40 100L160 160'\/%3E%3Cpath d='M80 40L0 160'\/%3E%3Cpath d='M160 0L120 160'\/%3E%3C\/g%3E%3Cg fill='rgba(232, 196, 106, 0.65)'%3E%3Ccircle cx='80' cy='40' r='2.5'\/%3E%3Ccircle cx='120' cy='90' r='2.5'\/%3E%3Ccircle cx='40' cy='100' r='2.5'\/%3E%3Ccircle cx='0' cy='0' r='2'\/%3E%3Ccircle cx='160' cy='0' r='2'\/%3E%3C\/g%3E%3C\/svg%3E\");\n background-position: center center;\n background-size: cover, cover, 280px 280px;\n border-top: 2px solid #c9a227;\n overflow: hidden;\n }\n\n .banner-inner-content {\n max-width: 800px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .banner-heading {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 2.7rem;\n font-weight: 500;\n color: #ffffff !important;\n margin: 0 0 16px 0;\n letter-spacing: -0.3px;\n text-shadow: 0 2px 10px rgba(0, 0, 0, 0.5);\n }\n\n .banner-description {\n font-size: 1.08rem;\n color: #ffffff !important;\n margin: 0 auto 36px auto;\n max-width: 680px;\n line-height: 1.65;\n text-shadow: 0 1px 5px rgba(0, 0, 0, 0.4);\n opacity: 1;\n }\n\n .banner-shop-button {\n display: inline-block;\n font-size: 0.88rem;\n font-weight: 700;\n letter-spacing: 1.5px;\n color: #ffffff;\n background-color: #d93838;\n background-image: linear-gradient(135deg, #e63939 0%, #b31d1d 100%);\n text-decoration: none;\n padding: 16px 46px;\n border-radius: 50px;\n text-transform: uppercase;\n box-shadow: 0 4px 18px rgba(0, 0, 0, 0.35);\n transition: all 0.25s ease;\n border: 1px solid rgba(255, 255, 255, 0.2);\n }\n\n .banner-shop-button:hover {\n background-color: #ffffff;\n background-image: none;\n color: #7a1515;\n box-shadow: 0 0 25px rgba(232, 196, 106, 0.6);\n transform: translateY(-2px);\n }\n\n \/* ============ RESPONSIVE DESIGN ============ *\/\n @media (max-width: 900px) {\n .faq-container {\n flex-direction: column;\n padding: 40px 18px 60px 18px;\n }\n .sidebar-column {\n width: 100%;\n flex: none;\n position: relative;\n top: 0;\n }\n }\n\n @media (max-width: 768px) {\n .faq-header { padding: 70px 22px 55px 22px; }\n .faq-main-title { font-size: 2.2rem; }\n .faq-intro { font-size: 0.98rem; }\n .faq-card { padding: 24px; }\n .section-heading { font-size: 1.55rem; }\n .question-title { font-size: 1rem; }\n .answer-text { font-size: 0.92rem; padding-left: 0; margin-top: 6px; }\n .faq-support-banner { padding: 65px 20px; }\n .banner-heading { font-size: 2rem; }\n .banner-description { font-size: 0.98rem; }\n .banner-shop-button { padding: 14px 38px; font-size: 0.82rem; }\n }\n<\/style>\n<\/head>\n<body>\n\n \n <header class=\"faq-header\">\n <div class=\"faq-header-inner\">\n <h1 class=\"faq-main-title\">Frequently Asked Questions<\/h1>\n <p class=\"faq-intro\">\n Have a question about your Holiday Aura order? We’ve compiled the most common questions our customers ask. If you can’t find what you’re looking for, our 24\/7 support team is always ready to help.\n <\/p>\n <\/div>\n <\/header>\n\n \n <main class=\"faq-container\">\n\n \n <aside class=\"sidebar-column\">\n <div class=\"on-this-page-box\">\n <div class=\"sidebar-title\">On This Page<\/div>\n <ul class=\"sidebar-menu\">\n <li><a href=\"#ordering-shipping\">Ordering & Shipping<\/a><\/li>\n <li><a href=\"#product-quality-safety\">Product Quality & Safety<\/a><\/li>\n <li><a href=\"#returns-refunds\">Returns & Refunds<\/a><\/li>\n <li><a href=\"#customer-support\">Customer Support<\/a><\/li>\n <\/ul>\n <\/div>\n <\/aside>\n\n \n <div class=\"content-column\">\n\n \n <article id=\"ordering-shipping\" class=\"faq-card\">\n <h2 class=\"section-heading\">Ordering & Shipping<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Will my order arrive in time for the holidays?<\/h3>\n <p class=\"answer-text\">\n Yes! We ship extremely fast. Orders within the USA arrive in 1\u20133 business days, and international orders arrive in 3\u20135 business days. However, during the peak holiday season (November\u2013December), we strongly recommend ordering early to avoid carrier delays. You will receive a tracking link by email the moment your order leaves our warehouse.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Do you ship worldwide, and how much does it cost?<\/h3>\n <p class=\"answer-text\">\n We ship globally! Standard tracked shipping within the USA is a flat rate of $10, and international shipping is a flat rate of $20 for all international orders.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Will I have to pay customs or import duties?<\/h3>\n <p class=\"answer-text\">\n For international orders, any customs fees, taxes, or import duties levied by your local government are the responsibility of the customer. Holiday Aura does not cover these fees.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Is my package shipped discreetly?<\/h3>\n <p class=\"answer-text\">\n Absolutely. Every parcel is packed in plain, unbranded outer packaging with no mention of the specific contents. Only the carrier label is visible. This keeps your gifts a complete surprise and protects your privacy.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n \n <article id=\"product-quality-safety\" class=\"faq-card\">\n <h2 class=\"section-heading\">Product Quality & Safety<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Will I receive a user manual on how to set it up?<\/h3>\n <p class=\"answer-text\">\n Yes! Every order comes with a step-by-step user manual to help you set up and install your Holiday Aura decorations safely and easily. If you need a digital copy or have any questions during setup, just reach out to our support team.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Are your decorations safe to use around children and pets?<\/h3>\n <p class=\"answer-text\">\n Yes. Our decorations are made from high-quality, non-toxic materials. However, because some items may contain small parts or electrical components, we recommend keeping them out of reach of small children and pets and always following the specific safety instructions included with your product.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">What if my decoration arrives damaged or broken?<\/h3>\n <p class=\"answer-text\">\n We take great care in packaging, but if your item arrives damaged, please contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund \u2014 including shipping costs \u2014 at no expense to you.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Are the colors exactly as they appear on your website?<\/h3>\n <p class=\"answer-text\">\n We make every effort to display our decorations as accurately as possible. However, due to different screen settings and monitor calibrations, the actual color may vary slightly from what you see online. Rest assured, our products are crafted to look beautiful in person.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n \n <article id=\"returns-refunds\" class=\"faq-card\">\n <h2 class=\"section-heading\">Returns & Refunds<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">What is your return policy?<\/h3>\n <p class=\"answer-text\">\n We offer a 30-day return window for USA orders and a 45-day return window for international orders, starting from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Who pays for return shipping?<\/h3>\n <p class=\"answer-text\">\n For USA orders, we cover return shipping for damaged or incorrect items. For change-of-mind returns, a flat fee of $6.95 is deducted from your refund. For international returns, customers are responsible for return shipping costs unless the item arrived damaged.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">How long does it take to get my refund?<\/h3>\n <p class=\"answer-text\">\n Once we receive your return and inspect it, your refund will be processed within 3\u20135 business days. Depending on your bank, it may take an additional 5\u201310 business days for the funds to appear on your statement.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n \n <article id=\"customer-support\" class=\"faq-card\">\n <h2 class=\"section-heading\">Customer Support<\/h2>\n <div class=\"qa-group\">\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">How do I contact you if I have a problem?<\/h3>\n <p class=\"answer-text\">\n You can email us directly at <a href=\"mailto:orders@holidayaura.shop\">orders@holidayaura.shop<\/a>.\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">How fast will I hear back?<\/h3>\n <p class=\"answer-text\">\n We offer 24\/7 support. We typically respond within 24 hours. During the peak holiday season (November\u2013December), our response may take up to 48 hours. We appreciate your patience during these busy times!\n <\/p>\n <\/div>\n\n <div class=\"qa-item\">\n <h3 class=\"question-title\">Can I cancel or change my order after placing it?<\/h3>\n <p class=\"answer-text\">\n You can cancel or modify your order within 2 hours of placing it, provided it hasn’t entered the processing stage. After that, your order may already be packed or shipped. If it ships, you are welcome to return it once it arrives using our standard return process.\n <\/p>\n <\/div>\n\n <\/div>\n <\/article>\n\n <\/div>\n <\/main>\n\n \n <section class=\"faq-support-banner\">\n <div class=\"banner-inner-content\">\n <h2 class=\"banner-heading\">Still have questions?<\/h2>\n <p class=\"banner-description\">\n Our support team is available 24\/7 to help with order inquiries, product details, or holiday shipping advice.\n <\/p>\n <a href=\"mailto:orders@holidayaura.shop\" class=\"banner-shop-button\">Contact Support<\/a>\n <\/div>\n <\/section>\n\n \n <script>\n document.addEventListener('DOMContentLoaded', function () {\n const links = document.querySelectorAll('.sidebar-menu a');\n const sections = document.querySelectorAll('.faq-card');\n\n function changeActiveNav() {\n let index = sections.length;\n\n while (--index && window.scrollY + 100 < sections[index].offsetTop) {}\n\n links.forEach((link) => link.classList.remove('active'));\n if (links[index]) {\n links[index].classList.add('active');\n }\n }\n\n changeActiveNav();\n window.addEventListener('scroll', changeActiveNav);\n });\n <\/script>\n\n<\/body>\n<\/html>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-75","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>FAQ - 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