Returns & Refunds \u2014 Holiday Aura<\/title>\n<style>\n \/* ============ BASE & SITE COLOR PALETTE ============ *\/\n * { box-sizing: border-box; }\n html { scroll-behavior: smooth; }\n body {\n margin: 0;\n font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n background-color: #f8f5ee;\n color: #3a2f2a;\n line-height: 1.6;\n -webkit-font-smoothing: antialiased;\n }\n\n \/* ============ 1. RETURNS & REFUNDS HERO BOX (GRID MESH BACKGROUND) ============ *\/\n .returns-header {\n position: relative;\n padding: 95px 24px 85px 24px;\n text-align: center;\n background-color: #7a1515;\n background-image: \n radial-gradient(circle at 50% 40%, rgba(232, 196, 106, 0.28) 0%, transparent 70%),\n linear-gradient(135deg, rgba(145, 28, 28, 0.92) 0%, rgba(65, 8, 8, 0.96) 100%),\n url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg stroke='rgba(255, 230, 200, 0.22)' stroke-width='1.2' fill='none'%3E%3Cpath d='M0 0L80 40L160 0L120 90L40 100Z'\/%3E%3Cpath d='M80 40L120 160L40 100'\/%3E%3Cpath d='M0 160L40 100L160 160'\/%3E%3Cpath d='M80 40L0 160'\/%3E%3Cpath d='M160 0L120 160'\/%3E%3C\/g%3E%3Cg fill='rgba(232, 196, 106, 0.65)'%3E%3Ccircle cx='80' cy='40' r='2.5'\/%3E%3Ccircle cx='120' cy='90' r='2.5'\/%3E%3Ccircle cx='40' cy='100' r='2.5'\/%3E%3Ccircle cx='0' cy='0' r='2'\/%3E%3Ccircle cx='160' cy='0' r='2'\/%3E%3C\/g%3E%3C\/svg%3E\");\n background-position: center center;\n background-size: cover, cover, 280px 280px;\n border-bottom: 2px solid #c9a227;\n overflow: hidden;\n }\n\n .returns-header-inner {\n max-width: 780px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .returns-main-title {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 3.2rem;\n font-weight: 500;\n letter-spacing: -0.5px;\n color: #ffffff !important;\n margin: 0 0 18px 0;\n text-shadow: 0 3px 12px rgba(0, 0, 0, 0.5);\n }\n\n .returns-intro {\n font-size: 1.05rem;\n line-height: 1.65;\n color: #ffffff !important;\n margin: 0 auto;\n max-width: 660px;\n text-shadow: 0 1px 5px rgba(0, 0, 0, 0.4);\n opacity: 1;\n }\n\n \/* ============ ACCORDION SECTION ============ *\/\n .returns-list-wrap {\n padding: 70px 24px 90px 24px;\n }\n\n .returns-list {\n max-width: 900px;\n margin: 0 auto;\n display: flex;\n flex-direction: column;\n gap: 14px;\n }\n\n .returns-card {\n background-color: #ffffff;\n border: 1px solid #e8e2d5;\n border-radius: 14px;\n overflow: hidden;\n transition: background-color 0.25s ease, border-color 0.25s ease, box-shadow 0.25s ease;\n }\n\n .returns-card:hover {\n background-color: #fdfaf3;\n box-shadow: 0 6px 22px rgba(145, 28, 28, 0.08);\n }\n\n .returns-trigger {\n width: 100%;\n display: flex;\n align-items: center;\n justify-content: space-between;\n gap: 16px;\n padding: 24px 28px;\n background: none;\n border: none;\n font: inherit;\n color: inherit;\n text-align: left;\n cursor: pointer;\n }\n\n .returns-heading-text {\n font-size: 1.05rem;\n font-weight: 600;\n color: #3a2f2a;\n transition: color 0.25s ease;\n letter-spacing: -0.1px;\n }\n\n \/* PLUS \/ MINUS ICON *\/\n .returns-green-plus {\n position: relative;\n width: 14px;\n height: 14px;\n flex-shrink: 0;\n margin-left: 16px;\n }\n\n .returns-green-plus::before,\n .returns-green-plus::after {\n content: \"\";\n position: absolute;\n background-color: #3a2f2a;\n top: 50%;\n left: 50%;\n transform: translate(-50%, -50%);\n transition: background-color 0.25s ease, transform 0.3s cubic-bezier(0.25, 1, 0.5, 1);\n }\n\n .returns-green-plus::before { width: 14px; height: 2px; }\n .returns-green-plus::after { width: 2px; height: 14px; }\n\n .returns-card:hover .returns-heading-text { color: #8a1515; }\n .returns-card:hover .returns-green-plus::before,\n .returns-card:hover .returns-green-plus::after { background-color: #c9a227; }\n\n .returns-card.is-active {\n border-color: #8a1515;\n background-color: #fdfaf3;\n box-shadow: 0 8px 26px rgba(138, 21, 21, 0.12);\n }\n\n .returns-card.is-active .returns-heading-text { color: #8a1515; }\n\n .returns-card.is-active .returns-green-plus::before {\n transform: translate(-50%, -50%) rotate(180deg);\n background-color: #8a1515;\n }\n\n .returns-card.is-active .returns-green-plus::after {\n transform: translate(-50%, -50%) rotate(90deg) scale(0);\n background-color: #8a1515;\n }\n\n \/* ANSWER PANE *\/\n .returns-answer-pane {\n max-height: 0;\n overflow: hidden;\n transition: max-height 0.35s cubic-bezier(0.25, 1, 0.5, 1);\n }\n\n .returns-answer-body {\n padding: 0 28px 26px 28px;\n font-size: 0.98rem;\n line-height: 1.7;\n color: #594b42;\n }\n\n .returns-answer-body ul {\n margin: 10px 0 14px 0;\n padding-left: 20px;\n }\n\n .returns-answer-body li { margin-bottom: 6px; }\n .returns-answer-body strong { color: #3a2f2a; }\n .returns-answer-body a {\n color: #8a1515;\n text-decoration: none;\n border-bottom: 1px solid rgba(138, 21, 21, 0.35);\n transition: border-color 0.2s ease;\n }\n\n .returns-answer-body a:hover { border-color: #8a1515; }\n\n \/* ============ 2. SHOP WITH TOTAL CONFIDENCE BOX (GRID MESH BACKGROUND & WHITE TEXT) ============ *\/\n .secure-package-banner {\n position: relative;\n padding: 95px 24px;\n width: 100%;\n text-align: center;\n background-color: #5e0d0d;\n background-image: \n radial-gradient(circle at 50% 50%, rgba(232, 196, 106, 0.22) 0%, transparent 70%),\n linear-gradient(180deg, rgba(48, 6, 6, 0.92) 0%, rgba(110, 18, 18, 0.94) 100%),\n url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg stroke='rgba(255, 230, 200, 0.22)' stroke-width='1.2' fill='none'%3E%3Cpath d='M0 0L80 40L160 0L120 90L40 100Z'\/%3E%3Cpath d='M80 40L120 160L40 100'\/%3E%3Cpath d='M0 160L40 100L160 160'\/%3E%3Cpath d='M80 40L0 160'\/%3E%3Cpath d='M160 0L120 160'\/%3E%3C\/g%3E%3Cg fill='rgba(232, 196, 106, 0.65)'%3E%3Ccircle cx='80' cy='40' r='2.5'\/%3E%3Ccircle cx='120' cy='90' r='2.5'\/%3E%3Ccircle cx='40' cy='100' r='2.5'\/%3E%3Ccircle cx='0' cy='0' r='2'\/%3E%3Ccircle cx='160' cy='0' r='2'\/%3E%3C\/g%3E%3C\/svg%3E\");\n background-position: center center;\n background-size: cover, cover, 280px 280px;\n border-top: 2px solid #c9a227;\n overflow: hidden;\n }\n\n .banner-inner-content {\n max-width: 800px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .banner-heading {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 2.7rem;\n font-weight: 500;\n color: #ffffff !important;\n margin: 0 0 16px 0;\n letter-spacing: -0.3px;\n text-shadow: 0 2px 10px rgba(0, 0, 0, 0.5);\n }\n\n .banner-description {\n font-size: 1.08rem;\n color: #ffffff !important;\n margin: 0 auto 36px auto;\n max-width: 680px;\n line-height: 1.65;\n text-shadow: 0 1px 5px rgba(0, 0, 0, 0.4);\n opacity: 1;\n }\n\n .banner-shop-button {\n display: inline-block;\n font-size: 0.88rem;\n font-weight: 700;\n letter-spacing: 1.5px;\n color: #ffffff;\n background-color: #d93838;\n background-image: linear-gradient(135deg, #e63939 0%, #b31d1d 100%);\n text-decoration: none;\n padding: 16px 46px;\n border-radius: 50px;\n text-transform: uppercase;\n box-shadow: 0 4px 18px rgba(0, 0, 0, 0.35);\n transition: all 0.25s ease;\n border: 1px solid rgba(255, 255, 255, 0.2);\n }\n\n .banner-shop-button:hover {\n background-color: #ffffff;\n background-image: none;\n color: #7a1515;\n box-shadow: 0 0 25px rgba(232, 196, 106, 0.6);\n transform: translateY(-2px);\n }\n\n \/* ============ RESPONSIVE ============ *\/\n @media (max-width: 768px) {\n .returns-header { padding: 70px 22px 55px 22px; }\n .returns-main-title { font-size: 2.2rem; }\n .returns-intro { font-size: 0.98rem; }\n .returns-list-wrap { padding: 50px 18px 70px 18px; }\n .returns-trigger { padding: 20px; }\n .returns-heading-text { font-size: 1rem; }\n .returns-answer-body { padding: 0 20px 20px 20px; font-size: 0.94rem; }\n .secure-package-banner { padding: 65px 20px; }\n .banner-heading { font-size: 2rem; }\n .banner-description { font-size: 0.98rem; }\n .banner-shop-button { padding: 14px 38px; font-size: 0.82rem; }\n }\n<\/style>\n<\/head>\n<body>\n\n \n <header class=\"returns-header\">\n <div class=\"returns-header-inner\">\n <h1 class=\"returns-main-title\">Devoluciones y reembolsos<\/h1>\n <p class=\"returns-intro\">\n Queremos que cada pedido llegue exactamente como lo imaginaste. Si algo no est\u00e1 bien,\n nuestro proceso de devoluciones es sencillo, transparente y est\u00e1 dise\u00f1ado pensando en ti,\n tanto si compras desde Estados Unidos como desde cualquier otra parte del mundo.\n <\/p>\n <\/div>\n <\/header>\n\n \n <section class=\"returns-list-wrap\">\n <div class=\"returns-list\">\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfCu\u00e1l es el plazo para realizar devoluciones?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Aceptamos devoluciones en un plazo de <strong>30 d\u00edas<\/strong> de la fecha de entrega para todos los pedidos\nenviados dentro de los Estados Unidos y dentro de <strong>45 d\u00edas<\/strong> ...para pedidos internacionales, a fin de tener en cuenta los tiempos de tr\u00e1nsito m\u00e1s largos. El plazo de devoluci\u00f3n comienza el d\u00eda en que el seguimiento indica que el paquete ha sido entregado.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfQu\u00e9 art\u00edculos se pueden devolver?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Para ser elegibles, los art\u00edculos deben ser:\n <ul>\n <li>Sin usar, sin haber sido llevados puestos y en las mismas condiciones en que los recibiste.<\/li>\n <li>En su embalaje original, con todas las etiquetas y accesorios intactos.<\/li>\n <li>Acompa\u00f1ado de un comprobante de compra (n\u00famero de pedido o recibo)<\/li>\n <\/ul>\n Ciertos art\u00edculos no pueden devolverse por razones de higiene o seguridad, incluidos los productos de belleza abiertos, los art\u00edculos personalizados o hechos a medida, las tarjetas de regalo y los productos de venta final. Estas excepciones se indican claramente en la p\u00e1gina del producto antes de finalizar la compra.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfC\u00f3mo inicio una devoluci\u00f3n?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Simplemente env\u00ede un correo electr\u00f3nico a nuestro equipo de soporte a\n <a href=\"mailto:orders@holidayaura.shop\">orders@holidayaura.shop<\/a>\n con su n\u00famero de pedido y el motivo de la devoluci\u00f3n. Le responderemos en un plazo de\n <strong>1 a 2 d\u00edas h\u00e1biles<\/strong> con una etiqueta de devoluci\u00f3n prepagada (para pedidos de EE. UU.)\n o instrucciones de devoluci\u00f3n paso a paso (para pedidos internacionales). Una vez que se reciba e inspeccione su art\u00edculo,\n se procesar\u00e1 el reembolso a su m\u00e9todo de pago original.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfQui\u00e9n paga el env\u00edo de devoluci\u00f3n?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n <ul>\n <li><strong>U.S. orders:<\/strong> We cover return shipping for defective, damaged,\n or incorrect items. For change-of-mind returns, a flat return fee of\n <strong>$6.95<\/strong> is deducted from your refund.<\/li>\n <li><strong>International orders:<\/strong> Customers are responsible for return\n shipping costs unless the item arrived damaged or incorrect, in which case\n we’ll reimburse reasonable shipping charges.<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfCu\u00e1nto tiempo tarda un reembolso?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Una vez que recibamos e inspeccionemos su devoluci\u00f3n, los reembolsos se emitir\u00e1n dentro de\n <strong>3\u20135 d\u00edas laborables<\/strong>. Dependiendo de su banco o emisor de la tarjeta, puede que\n\nrequiera un tiempo adicional. <strong>5 a 10 d\u00edas h\u00e1biles<\/strong> para que los fondos aparezcan en su estado de cuenta. Los reembolsos internacionales pueden tardar un poco m\u00e1s debido a la conversi\u00f3n de divisas y a los plazos de las transacciones bancarias transfronterizas.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfQu\u00e9 pasa si mi pedido llega da\u00f1ado o incorrecto?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Lamentamos mucho si eso sucede. Por favor, p\u00f3ngase en contacto con nosotros en breve. <strong>Por Favor,<\/strong>\n dentro de los 7 d\u00edas posteriores a la entrega, presentando fotograf\u00edas del art\u00edculo y de su embalaje. Gestionaremos un reemplazo o un reembolso completo \u2014incluidos los gastos de env\u00edo\u2014 sin coste alguno para usted. Esto se aplica tanto a clientes de EE. UU. como internacionales.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfOfrecen cambios?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n S\u00ed. Si desea una talla, un color o una variante diferente, av\u00edsenos al iniciar la devoluci\u00f3n y reservaremos el art\u00edculo de sustituci\u00f3n para usted. Los cambios est\u00e1n sujetos a disponibilidad de existencias, y cualquier diferencia de precio se cobrar\u00e1 o reembolsar\u00e1 seg\u00fan corresponda. Los cambios internacionales pueden conllevar gastos de env\u00edo adicionales.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfPuedo cancelar o modificar mi pedido?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Los pedidos pueden cancelarse o modificarse dentro de <strong>2 horas<\/strong> de haber sido realizado,\n siempre y cuando no haya entrado en fase de procesamiento. Pasado ese plazo, es posible que tu pedido ya\n est\u00e9 empaquetado o enviado; en ese caso, podr\u00e1s devolverlo una vez que llegue utilizando\n el procedimiento de devoluci\u00f3n est\u00e1ndar.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfRealizan env\u00edos a todo el mundo?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n S\u00ed - enviamos al <strong>Estados Unidos, Canad\u00e1, el Reino Unido, Europa,\n Australia, Asia, \u00c1frica y la mayor\u00eda de las dem\u00e1s regiones del mundo<\/strong>. Los plazos y tarifas de env\u00edo se calculan al finalizar la compra seg\u00fan su direcci\u00f3n de entrega. Los aranceles, impuestos y gastos de aduana correspondientes a los pedidos internacionales son responsabilidad del cliente y no est\u00e1n cubiertos por nuestra pol\u00edtica de reembolso.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfCu\u00e1les son mis derechos como cliente de EE. UU. o internacional?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Cumplimos con todas las leyes de protecci\u00f3n al consumidor aplicables, incluidas las\n <strong>Norma de la Comisi\u00f3n Federal de Comercio de los EE. UU. sobre mercanc\u00edas pedidas por correo, Internet o tel\u00e9fono<\/strong>, lo que nos obliga a enviar su pedido dentro del plazo prometido o a ofrecerle un reembolso completo. Los clientes internacionales tambi\u00e9n est\u00e1n protegidos por las leyes de protecci\u00f3n al consumidor de sus respectivos pa\u00edses, cuando corresponda. Nada de lo dispuesto en esta pol\u00edtica limita sus derechos legales.\n <\/div>\n <\/div>\n <\/article>\n\n <\/div>\n <\/section>\n\n \n <section class=\"secure-package-banner\">\n <div class=\"banner-inner-content\">\n <h2 class=\"banner-heading\">Compre con total confianza<\/h2>\n <p class=\"banner-description\">\n Cada pedido \u2014desde Nueva York hasta Nairobi, desde Los \u00c1ngeles hasta Londres\u2014 cuenta con\n nuestra garant\u00eda de satisfacci\u00f3n de 30 d\u00edas. Si algo no est\u00e1 bien, lo solucionaremos.\n <\/p>\n <a href=\"#\" class=\"banner-shop-button\">Iniciar una devoluci\u00f3n<\/a>\n <\/div>\n <\/section>\n\n \n <script>\n document.querySelectorAll('.returns-card').forEach(function (card) {\n var trigger = card.querySelector('.returns-trigger');\n var pane = card.querySelector('.returns-answer-pane');\n\n trigger.addEventListener('click', function () {\n var isOpen = card.classList.contains('is-active');\n\n document.querySelectorAll('.returns-card.is-active').forEach(function (other) {\n if (other !== card) {\n other.classList.remove('is-active');\n other.querySelector('.returns-answer-pane').style.maxHeight = null;\n }\n });\n\n if (isOpen) {\n card.classList.remove('is-active');\n pane.style.maxHeight = null;\n } else {\n card.classList.add('is-active');\n pane.style.maxHeight = pane.scrollHeight + 'px';\n }\n });\n });\n <\/script>\n\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Refund and Returns Policy - 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{"id":12,"date":"2026-10-03T16:36:42","date_gmt":"2026-10-03T16:36:42","guid":{"rendered":"https:\/\/holidayaura.shop\/?page_id=12"},"modified":"2026-10-03T16:36:47","modified_gmt":"2026-10-03T16:36:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/holidayaura.shop\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\n\n\n\n\nReturns & Refunds \u2014 Holiday Aura<\/title>\n<style>\n \/* ============ BASE & SITE COLOR PALETTE ============ *\/\n * { box-sizing: border-box; }\n html { scroll-behavior: smooth; }\n body {\n margin: 0;\n font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n background-color: #f8f5ee;\n color: #3a2f2a;\n line-height: 1.6;\n -webkit-font-smoothing: antialiased;\n }\n\n \/* ============ 1. RETURNS & REFUNDS HERO BOX (GRID MESH BACKGROUND) ============ *\/\n .returns-header {\n position: relative;\n padding: 95px 24px 85px 24px;\n text-align: center;\n background-color: #7a1515;\n background-image: \n radial-gradient(circle at 50% 40%, rgba(232, 196, 106, 0.28) 0%, transparent 70%),\n linear-gradient(135deg, rgba(145, 28, 28, 0.92) 0%, rgba(65, 8, 8, 0.96) 100%),\n url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg stroke='rgba(255, 230, 200, 0.22)' stroke-width='1.2' fill='none'%3E%3Cpath d='M0 0L80 40L160 0L120 90L40 100Z'\/%3E%3Cpath d='M80 40L120 160L40 100'\/%3E%3Cpath d='M0 160L40 100L160 160'\/%3E%3Cpath d='M80 40L0 160'\/%3E%3Cpath d='M160 0L120 160'\/%3E%3C\/g%3E%3Cg fill='rgba(232, 196, 106, 0.65)'%3E%3Ccircle cx='80' cy='40' r='2.5'\/%3E%3Ccircle cx='120' cy='90' r='2.5'\/%3E%3Ccircle cx='40' cy='100' r='2.5'\/%3E%3Ccircle cx='0' cy='0' r='2'\/%3E%3Ccircle cx='160' cy='0' r='2'\/%3E%3C\/g%3E%3C\/svg%3E\");\n background-position: center center;\n background-size: cover, cover, 280px 280px;\n border-bottom: 2px solid #c9a227;\n overflow: hidden;\n }\n\n .returns-header-inner {\n max-width: 780px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .returns-main-title {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 3.2rem;\n font-weight: 500;\n letter-spacing: -0.5px;\n color: #ffffff !important;\n margin: 0 0 18px 0;\n text-shadow: 0 3px 12px rgba(0, 0, 0, 0.5);\n }\n\n .returns-intro {\n font-size: 1.05rem;\n line-height: 1.65;\n color: #ffffff !important;\n margin: 0 auto;\n max-width: 660px;\n text-shadow: 0 1px 5px rgba(0, 0, 0, 0.4);\n opacity: 1;\n }\n\n \/* ============ ACCORDION SECTION ============ *\/\n .returns-list-wrap {\n padding: 70px 24px 90px 24px;\n }\n\n .returns-list {\n max-width: 900px;\n margin: 0 auto;\n display: flex;\n flex-direction: column;\n gap: 14px;\n }\n\n .returns-card {\n background-color: #ffffff;\n border: 1px solid #e8e2d5;\n border-radius: 14px;\n overflow: hidden;\n transition: background-color 0.25s ease, border-color 0.25s ease, box-shadow 0.25s ease;\n }\n\n .returns-card:hover {\n background-color: #fdfaf3;\n box-shadow: 0 6px 22px rgba(145, 28, 28, 0.08);\n }\n\n .returns-trigger {\n width: 100%;\n display: flex;\n align-items: center;\n justify-content: space-between;\n gap: 16px;\n padding: 24px 28px;\n background: none;\n border: none;\n font: inherit;\n color: inherit;\n text-align: left;\n cursor: pointer;\n }\n\n .returns-heading-text {\n font-size: 1.05rem;\n font-weight: 600;\n color: #3a2f2a;\n transition: color 0.25s ease;\n letter-spacing: -0.1px;\n }\n\n \/* PLUS \/ MINUS ICON *\/\n .returns-green-plus {\n position: relative;\n width: 14px;\n height: 14px;\n flex-shrink: 0;\n margin-left: 16px;\n }\n\n .returns-green-plus::before,\n .returns-green-plus::after {\n content: \"\";\n position: absolute;\n background-color: #3a2f2a;\n top: 50%;\n left: 50%;\n transform: translate(-50%, -50%);\n transition: background-color 0.25s ease, transform 0.3s cubic-bezier(0.25, 1, 0.5, 1);\n }\n\n .returns-green-plus::before { width: 14px; height: 2px; }\n .returns-green-plus::after { width: 2px; height: 14px; }\n\n .returns-card:hover .returns-heading-text { color: #8a1515; }\n .returns-card:hover .returns-green-plus::before,\n .returns-card:hover .returns-green-plus::after { background-color: #c9a227; }\n\n .returns-card.is-active {\n border-color: #8a1515;\n background-color: #fdfaf3;\n box-shadow: 0 8px 26px rgba(138, 21, 21, 0.12);\n }\n\n .returns-card.is-active .returns-heading-text { color: #8a1515; }\n\n .returns-card.is-active .returns-green-plus::before {\n transform: translate(-50%, -50%) rotate(180deg);\n background-color: #8a1515;\n }\n\n .returns-card.is-active .returns-green-plus::after {\n transform: translate(-50%, -50%) rotate(90deg) scale(0);\n background-color: #8a1515;\n }\n\n \/* ANSWER PANE *\/\n .returns-answer-pane {\n max-height: 0;\n overflow: hidden;\n transition: max-height 0.35s cubic-bezier(0.25, 1, 0.5, 1);\n }\n\n .returns-answer-body {\n padding: 0 28px 26px 28px;\n font-size: 0.98rem;\n line-height: 1.7;\n color: #594b42;\n }\n\n .returns-answer-body ul {\n margin: 10px 0 14px 0;\n padding-left: 20px;\n }\n\n .returns-answer-body li { margin-bottom: 6px; }\n .returns-answer-body strong { color: #3a2f2a; }\n .returns-answer-body a {\n color: #8a1515;\n text-decoration: none;\n border-bottom: 1px solid rgba(138, 21, 21, 0.35);\n transition: border-color 0.2s ease;\n }\n\n .returns-answer-body a:hover { border-color: #8a1515; }\n\n \/* ============ 2. SHOP WITH TOTAL CONFIDENCE BOX (GRID MESH BACKGROUND & WHITE TEXT) ============ *\/\n .secure-package-banner {\n position: relative;\n padding: 95px 24px;\n width: 100%;\n text-align: center;\n background-color: #5e0d0d;\n background-image: \n radial-gradient(circle at 50% 50%, rgba(232, 196, 106, 0.22) 0%, transparent 70%),\n linear-gradient(180deg, rgba(48, 6, 6, 0.92) 0%, rgba(110, 18, 18, 0.94) 100%),\n url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='160' height='160' viewBox='0 0 160 160'%3E%3Cg stroke='rgba(255, 230, 200, 0.22)' stroke-width='1.2' fill='none'%3E%3Cpath d='M0 0L80 40L160 0L120 90L40 100Z'\/%3E%3Cpath d='M80 40L120 160L40 100'\/%3E%3Cpath d='M0 160L40 100L160 160'\/%3E%3Cpath d='M80 40L0 160'\/%3E%3Cpath d='M160 0L120 160'\/%3E%3C\/g%3E%3Cg fill='rgba(232, 196, 106, 0.65)'%3E%3Ccircle cx='80' cy='40' r='2.5'\/%3E%3Ccircle cx='120' cy='90' r='2.5'\/%3E%3Ccircle cx='40' cy='100' r='2.5'\/%3E%3Ccircle cx='0' cy='0' r='2'\/%3E%3Ccircle cx='160' cy='0' r='2'\/%3E%3C\/g%3E%3C\/svg%3E\");\n background-position: center center;\n background-size: cover, cover, 280px 280px;\n border-top: 2px solid #c9a227;\n overflow: hidden;\n }\n\n .banner-inner-content {\n max-width: 800px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .banner-heading {\n font-family: 'Georgia', 'Times New Roman', serif;\n font-size: 2.7rem;\n font-weight: 500;\n color: #ffffff !important;\n margin: 0 0 16px 0;\n letter-spacing: -0.3px;\n text-shadow: 0 2px 10px rgba(0, 0, 0, 0.5);\n }\n\n .banner-description {\n font-size: 1.08rem;\n color: #ffffff !important;\n margin: 0 auto 36px auto;\n max-width: 680px;\n line-height: 1.65;\n text-shadow: 0 1px 5px rgba(0, 0, 0, 0.4);\n opacity: 1;\n }\n\n .banner-shop-button {\n display: inline-block;\n font-size: 0.88rem;\n font-weight: 700;\n letter-spacing: 1.5px;\n color: #ffffff;\n background-color: #d93838;\n background-image: linear-gradient(135deg, #e63939 0%, #b31d1d 100%);\n text-decoration: none;\n padding: 16px 46px;\n border-radius: 50px;\n text-transform: uppercase;\n box-shadow: 0 4px 18px rgba(0, 0, 0, 0.35);\n transition: all 0.25s ease;\n border: 1px solid rgba(255, 255, 255, 0.2);\n }\n\n .banner-shop-button:hover {\n background-color: #ffffff;\n background-image: none;\n color: #7a1515;\n box-shadow: 0 0 25px rgba(232, 196, 106, 0.6);\n transform: translateY(-2px);\n }\n\n \/* ============ RESPONSIVE ============ *\/\n @media (max-width: 768px) {\n .returns-header { padding: 70px 22px 55px 22px; }\n .returns-main-title { font-size: 2.2rem; }\n .returns-intro { font-size: 0.98rem; }\n .returns-list-wrap { padding: 50px 18px 70px 18px; }\n .returns-trigger { padding: 20px; }\n .returns-heading-text { font-size: 1rem; }\n .returns-answer-body { padding: 0 20px 20px 20px; font-size: 0.94rem; }\n .secure-package-banner { padding: 65px 20px; }\n .banner-heading { font-size: 2rem; }\n .banner-description { font-size: 0.98rem; }\n .banner-shop-button { padding: 14px 38px; font-size: 0.82rem; }\n }\n<\/style>\n<\/head>\n<body>\n\n \n <header class=\"returns-header\">\n <div class=\"returns-header-inner\">\n <h1 class=\"returns-main-title\">Devoluciones y reembolsos<\/h1>\n <p class=\"returns-intro\">\n Queremos que cada pedido llegue exactamente como lo imaginaste. Si algo no est\u00e1 bien,\n nuestro proceso de devoluciones es sencillo, transparente y est\u00e1 dise\u00f1ado pensando en ti,\n tanto si compras desde Estados Unidos como desde cualquier otra parte del mundo.\n <\/p>\n <\/div>\n <\/header>\n\n \n <section class=\"returns-list-wrap\">\n <div class=\"returns-list\">\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfCu\u00e1l es el plazo para realizar devoluciones?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Aceptamos devoluciones en un plazo de <strong>30 d\u00edas<\/strong> de la fecha de entrega para todos los pedidos\nenviados dentro de los Estados Unidos y dentro de <strong>45 d\u00edas<\/strong> ...para pedidos internacionales, a fin de tener en cuenta los tiempos de tr\u00e1nsito m\u00e1s largos. El plazo de devoluci\u00f3n comienza el d\u00eda en que el seguimiento indica que el paquete ha sido entregado.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfQu\u00e9 art\u00edculos se pueden devolver?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Para ser elegibles, los art\u00edculos deben ser:\n <ul>\n <li>Sin usar, sin haber sido llevados puestos y en las mismas condiciones en que los recibiste.<\/li>\n <li>En su embalaje original, con todas las etiquetas y accesorios intactos.<\/li>\n <li>Acompa\u00f1ado de un comprobante de compra (n\u00famero de pedido o recibo)<\/li>\n <\/ul>\n Ciertos art\u00edculos no pueden devolverse por razones de higiene o seguridad, incluidos los productos de belleza abiertos, los art\u00edculos personalizados o hechos a medida, las tarjetas de regalo y los productos de venta final. Estas excepciones se indican claramente en la p\u00e1gina del producto antes de finalizar la compra.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfC\u00f3mo inicio una devoluci\u00f3n?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Simplemente env\u00ede un correo electr\u00f3nico a nuestro equipo de soporte a\n <a href=\"mailto:orders@holidayaura.shop\">orders@holidayaura.shop<\/a>\n con su n\u00famero de pedido y el motivo de la devoluci\u00f3n. Le responderemos en un plazo de\n <strong>1 a 2 d\u00edas h\u00e1biles<\/strong> con una etiqueta de devoluci\u00f3n prepagada (para pedidos de EE. UU.)\n o instrucciones de devoluci\u00f3n paso a paso (para pedidos internacionales). Una vez que se reciba e inspeccione su art\u00edculo,\n se procesar\u00e1 el reembolso a su m\u00e9todo de pago original.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfQui\u00e9n paga el env\u00edo de devoluci\u00f3n?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n <ul>\n <li><strong>U.S. orders:<\/strong> We cover return shipping for defective, damaged,\n or incorrect items. For change-of-mind returns, a flat return fee of\n <strong>$6.95<\/strong> is deducted from your refund.<\/li>\n <li><strong>International orders:<\/strong> Customers are responsible for return\n shipping costs unless the item arrived damaged or incorrect, in which case\n we’ll reimburse reasonable shipping charges.<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfCu\u00e1nto tiempo tarda un reembolso?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Una vez que recibamos e inspeccionemos su devoluci\u00f3n, los reembolsos se emitir\u00e1n dentro de\n <strong>3\u20135 d\u00edas laborables<\/strong>. Dependiendo de su banco o emisor de la tarjeta, puede que\n\nrequiera un tiempo adicional. <strong>5 a 10 d\u00edas h\u00e1biles<\/strong> para que los fondos aparezcan en su estado de cuenta. Los reembolsos internacionales pueden tardar un poco m\u00e1s debido a la conversi\u00f3n de divisas y a los plazos de las transacciones bancarias transfronterizas.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfQu\u00e9 pasa si mi pedido llega da\u00f1ado o incorrecto?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Lamentamos mucho si eso sucede. Por favor, p\u00f3ngase en contacto con nosotros en breve. <strong>Por Favor,<\/strong>\n dentro de los 7 d\u00edas posteriores a la entrega, presentando fotograf\u00edas del art\u00edculo y de su embalaje. Gestionaremos un reemplazo o un reembolso completo \u2014incluidos los gastos de env\u00edo\u2014 sin coste alguno para usted. Esto se aplica tanto a clientes de EE. UU. como internacionales.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfOfrecen cambios?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n S\u00ed. Si desea una talla, un color o una variante diferente, av\u00edsenos al iniciar la devoluci\u00f3n y reservaremos el art\u00edculo de sustituci\u00f3n para usted. Los cambios est\u00e1n sujetos a disponibilidad de existencias, y cualquier diferencia de precio se cobrar\u00e1 o reembolsar\u00e1 seg\u00fan corresponda. Los cambios internacionales pueden conllevar gastos de env\u00edo adicionales.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfPuedo cancelar o modificar mi pedido?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Los pedidos pueden cancelarse o modificarse dentro de <strong>2 horas<\/strong> de haber sido realizado,\n siempre y cuando no haya entrado en fase de procesamiento. Pasado ese plazo, es posible que tu pedido ya\n est\u00e9 empaquetado o enviado; en ese caso, podr\u00e1s devolverlo una vez que llegue utilizando\n el procedimiento de devoluci\u00f3n est\u00e1ndar.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfRealizan env\u00edos a todo el mundo?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n S\u00ed - enviamos al <strong>Estados Unidos, Canad\u00e1, el Reino Unido, Europa,\n Australia, Asia, \u00c1frica y la mayor\u00eda de las dem\u00e1s regiones del mundo<\/strong>. Los plazos y tarifas de env\u00edo se calculan al finalizar la compra seg\u00fan su direcci\u00f3n de entrega. Los aranceles, impuestos y gastos de aduana correspondientes a los pedidos internacionales son responsabilidad del cliente y no est\u00e1n cubiertos por nuestra pol\u00edtica de reembolso.\n <\/div>\n <\/div>\n <\/article>\n\n \n <article class=\"returns-card\">\n <button class=\"returns-trigger\" type=\"button\">\n <span class=\"returns-heading-text\">\u00bfCu\u00e1les son mis derechos como cliente de EE. UU. o internacional?<\/span>\n <span class=\"returns-green-plus\" aria-hidden=\"true\"><\/span>\n <\/button>\n <div class=\"returns-answer-pane\">\n <div class=\"returns-answer-body\">\n Cumplimos con todas las leyes de protecci\u00f3n al consumidor aplicables, incluidas las\n <strong>Norma de la Comisi\u00f3n Federal de Comercio de los EE. UU. sobre mercanc\u00edas pedidas por correo, Internet o tel\u00e9fono<\/strong>, lo que nos obliga a enviar su pedido dentro del plazo prometido o a ofrecerle un reembolso completo. Los clientes internacionales tambi\u00e9n est\u00e1n protegidos por las leyes de protecci\u00f3n al consumidor de sus respectivos pa\u00edses, cuando corresponda. Nada de lo dispuesto en esta pol\u00edtica limita sus derechos legales.\n <\/div>\n <\/div>\n <\/article>\n\n <\/div>\n <\/section>\n\n \n <section class=\"secure-package-banner\">\n <div class=\"banner-inner-content\">\n <h2 class=\"banner-heading\">Compre con total confianza<\/h2>\n <p class=\"banner-description\">\n Cada pedido \u2014desde Nueva York hasta Nairobi, desde Los \u00c1ngeles hasta Londres\u2014 cuenta con\n nuestra garant\u00eda de satisfacci\u00f3n de 30 d\u00edas. Si algo no est\u00e1 bien, lo solucionaremos.\n <\/p>\n <a href=\"#\" class=\"banner-shop-button\">Iniciar una devoluci\u00f3n<\/a>\n <\/div>\n <\/section>\n\n \n <script>\n document.querySelectorAll('.returns-card').forEach(function (card) {\n var trigger = card.querySelector('.returns-trigger');\n var pane = card.querySelector('.returns-answer-pane');\n\n trigger.addEventListener('click', function () {\n var isOpen = card.classList.contains('is-active');\n\n document.querySelectorAll('.returns-card.is-active').forEach(function (other) {\n if (other !== card) {\n other.classList.remove('is-active');\n other.querySelector('.returns-answer-pane').style.maxHeight = null;\n }\n });\n\n if (isOpen) {\n card.classList.remove('is-active');\n pane.style.maxHeight = null;\n } else {\n card.classList.add('is-active');\n pane.style.maxHeight = pane.scrollHeight + 'px';\n }\n });\n });\n <\/script>\n\n<\/body>\n<\/html>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Refund and Returns Policy - 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